SHIPPZY INC.

These Terms and Conditions govern the use of services provided by Shippzy Inc. ("Shippzy", "we", "our", or "us"). By using the services of Shippzy, including accessing the website Shippzy.ca, submitting a shipment, or arranging logistics services, you agree to comply with these Terms and Conditions.

If you do not agree with these terms, you must not use our services.

1. Nature of Services

Shippzy provides logistics facilitation services including but not limited to:

• Domestic and international shipping arrangements
• Courier service coordination
• Shipment documentation preparation
• Pickup and drop-off coordination
• Customs clearance facilitation
• Shipping label generation and tracking services

Shippzy operates as an independent logistics service provider and may arrange shipments using third-party carriers. These carriers may include companies such as DHL, FedEx, UPS, and Purolator.

2. Shipment Processing

Customers must provide accurate shipment details including:

• Sender information
• Recipient information
• Shipment contents
• Package weight and dimensions
• Declared value

Incorrect information may result in delays, additional charges, customs penalties, or shipment refusal.

3. Dimensional Weight

Shipping charges may be calculated using dimensional weight.

The greater of actual weight or dimensional weight will be charged.

4. Refund Policy

Shipment Cancellation Before Pickup

Customers may receive a full refund if the shipment is cancelled before pickup.

However, if the pickup location is outside a 20 km radius, Shippzy reserves the right to deduct:

• Fuel costs
• Driver labour costs
• Pickup service charges

The remaining balance will be refunded.

Shipment After Pickup or Shipment Processing

Once a shipment has been picked up, processed, or handed over to a carrier, refunds will be subject to the rules and policies of the carrier handling the shipment.

Shippzy reserves the right to deny refunds where services have already been rendered.

5. Insurance Policy

Customers must request insurance before shipment processing.

If insurance is not purchased, the shipment is transported at the customer's risk. Shippzy assumes zero liability for loss, damage, or delay.

6. Liability Disclaimer

Shippzy acts solely as a logistics facilitator.

Shippzy shall not be liable for loss, damage, or delay caused by:

• Third-party courier companies
• Airline cargo carriers
• Customs authorities
• Weather conditions
• Airport handling
• Transportation delays
• Government inspections

All claims related to loss or damage must be handled in accordance with the policies of the carrier responsible for transporting the shipment.

7. Customs Duties and Import Taxes

For international shipments, Shippzy may assist with customs clearance and documentation. However:

• Customs duties
• Import taxes
• Inspection fees
• Airport handling charges

may be imposed by the destination country. These charges are not controlled by Shippzy.

Payment responsibility belongs to the sender or the recipient depending on the shipment arrangement.

While Shippzy may attempt to facilitate smooth customs clearance and minimize duty where possible, Shippzy does not guarantee any fixed customs duty amount, even where duties are prepaid.

8. Shipment Inspection Rights

Shippzy reserves the right to inspect, open, or refuse shipments where necessary for:

• Safety compliance
• Customs regulations
• Verification of shipment contents
• Suspicion of prohibited items

This may be required by carriers, customs authorities, or security agencies.

9. Prohibited Items

Customers must not ship items that are illegal or restricted under Canadian or international law.

Prohibited items may include but are not limited to:

Customers are responsible for verifying shipping legality before sending any item.

10. Shipment Delays

Delivery timelines provided by Shippzy are estimates only. Delays may occur due to:

• Customs clearance
• Airline schedules
• Security inspections
• Weather conditions
• Transportation disruptions
• Carrier delays

Shippzy shall not be liable for delays beyond its control.

11. Partner Drop-Off Locations

Shippzy may partner with independent businesses to provide parcel drop-off services. These locations act solely as drop-off agents.

Such locations are responsible for shipments only until the package is received by the Shippzy main processing facility or designated carrier.

Customers must verify any service promises made by drop-off agents with Shippzy directly or through the official website Shippzy.ca.

Shippzy shall not be responsible for independent representations made by partner locations without verification.

12. Customer Responsibilities

Customers must ensure:

• Shipment contents are legal
• Shipment details are accurate
• Package is properly packed
• Correct address is provided
• Customs declarations are accurate

Customers are responsible for any penalties or costs resulting from incorrect declarations.

13. Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario, Canada.

Any disputes shall be subject to the jurisdiction of courts located in Ontario.

14. Contact Information